Responsible Gaming
at kiriya44

At kiriya44, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We understand that for the vast majority of our members across Dhaka, Chittagong, Sylhet, Rajshahi, and beyond, online gaming is a form of entertainment enjoyed in moderation. Our role is to make sure it stays that way for everyone on our platform.

kiriya44 has built its responsible gaming programme around three guiding principles: Prevention — giving members the tools they need before a problem develops; Detection — monitoring account behaviour for early warning signs of harmful play patterns; and Intervention — acting promptly and compassionately when a member or their family member raises a concern.

Our customer support team receives ongoing training in responsible gaming awareness. Every support agent is equipped to handle sensitive conversations with discretion, refer members to appropriate help organisations, and escalate cases to our dedicated responsible gaming specialists when needed. Support is available daily from 09:00 to 02:00 BST (UTC+6).

kiriya44 does not target advertising or promotional offers at members who have activated any responsible gaming control, including deposit limits, time-outs, or self-exclusion. We also do not send promotional communications to self-excluded members under any circumstances.

kiriya44 is strictly an 18+ platform. Gambling is not suitable for, and is illegal for, individuals under the age of 18. We take our obligation to prevent underage gambling extremely seriously and employ multiple layers of age verification to enforce this requirement.

During the account registration process, all members are required to declare that they are 18 years of age or older. Following registration, kiriya44 conducts a Know Your Customer (KYC) identity verification process that independently confirms the member's date of birth using government-issued identification documents. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending investigation.

kiriya44 actively screens for behavioural indicators that may suggest an account is being used by a minor. Where such indicators are identified, the account is immediately restricted and referred for manual review. If an underage user is confirmed, the account is permanently closed, all winnings are voided, and any deposited funds are returned to the verified payment source.

Advice for parents and guardians: If you share a device with younger household members, we strongly recommend enabling parental control software to prevent access to online gambling platforms. Free and low-cost parental control tools are widely available for Android and Windows devices, which are common across Bangladesh.

Managing how much money you deposit and how much you are willing to lose in a given period is one of the most effective ways to keep gambling within healthy boundaries. kiriya44 gives every member full control over both deposit limits and loss limits directly from their account settings.

The following limit types are available to all kiriya44 members:

The 24-hour cooling period for limit increases is a deliberate safeguard. It prevents impulsive decisions made in the heat of the moment from immediately overriding a responsible limit that was thoughtfully set. If you request an increase in a limit and change your mind within the 24-hour window, you can cancel the increase request at any time before it takes effect.

Limits apply across all games on the kiriya44 platform — cricket betting, slots, live casino tables, and fishing games alike. They cannot be circumvented by switching game categories. If you need help setting or adjusting limits, contact our support team at [email protected].

Sometimes the best thing you can do is simply step away for a while. kiriya44's time-out feature allows you to pause all gambling activity on your account for a defined short-term period without permanently closing your account. This is ideal if you feel you have been playing more than intended, or if life circumstances mean you want to take a break.

During a time-out, you will not receive any promotional communications from kiriya44. Your account balance is preserved in full and remains accessible for withdrawal only — no new deposits or wagers are permitted while a time-out is active. If you need a longer break, consider the self-exclusion programme described in the next section.

Self-exclusion is a serious and effective measure for members who feel that gambling has become or is becoming a problem in their life. When you self-exclude from kiriya44, your account is fully blocked for the duration you have chosen, with no ability to place bets, make deposits, or access gaming features during that period.

kiriya44 offers the following self-exclusion periods: 6 months, 1 year, 3 years, and 5 years. A permanent self-exclusion option is also available for members who wish to close their account indefinitely. Self-exclusion cannot be reversed or shortened once it has been activated — this is intentional, to protect members from impulsive reversal decisions.

To request self-exclusion, you may:

• Use the self-service Responsible Gaming section within your account settings (takes effect immediately upon confirmation).
• Email [email protected] with the subject line "Self-Exclusion Request", your registered email address, and your chosen exclusion period. Our team will process the request within 24 hours.
• Contact our live support chat during operating hours (09:00 – 02:00 BST) and request self-exclusion verbally — an agent will action it while you are on the chat.

During the self-exclusion period, kiriya44 will:

• Immediately block all login access to your account.
• Suspend all pending bonus offers or promotional rewards associated with the account.
• Remove your contact details from all marketing lists.
• Retain your account data for the mandatory legal retention period (see our Privacy Policy), but flag the account to prevent re-registration using the same details.

Any available balance in your account at the time of self-exclusion can be withdrawn. kiriya44 will process withdrawal requests from self-excluded members within the standard processing timeline.

Problem gambling — sometimes called gambling disorder — is a recognised condition in which gambling behaviour causes significant harm to a person's financial situation, relationships, mental health, or daily functioning. It can affect anyone, regardless of income, education level, or how long they have been gambling.

Gambling becomes problematic when a person feels compelled to gamble despite negative consequences, or when gambling begins to interfere with other areas of life. The following warning signs are commonly associated with problem gambling:

• Spending more money on gambling than you can afford to lose, including borrowing or selling assets to fund gambling activity.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
• Chasing losses — continuing to gamble in an attempt to win back money that was lost in previous sessions.
• Lying to family members or friends about how much time or money you spend gambling.
• Neglecting work, school, family responsibilities, or personal health in favour of gambling.
• Using gambling as a way to escape problems, relieve stress, or manage difficult emotions.
• Failed attempts to control, reduce, or stop gambling despite wanting to.
• Continued gambling even after it has caused serious financial, legal, or relationship problems.

If you recognise one or more of these signs in your own behaviour, it is important to seek help. Reaching out is a sign of strength, not weakness. kiriya44's support team is trained to respond with empathy and without judgment — contact us at [email protected] or use the self-exclusion tool described in Section 5 as an immediate first step.

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are for your personal reflection only and are not shared with kiriya44. If you answer "yes" to three or more questions, we encourage you to speak with a support professional or activate one of the responsible gaming tools on your kiriya44 account.

If you or someone you know is struggling with gambling-related harm, please reach out for help. kiriya44 encourages all members to use the support channels below. Seeking help early leads to better outcomes — you do not need to wait until things feel out of control.